Frequently Asked Questions
Where do we ship?
Favolt offers worldwide shipping.
If you have doubts if we can deliver to your country, please reach out to our support team.
When will I receive my order?
Shipping timelines vary per country. Check out our Shipping Policy for local delivery times.
When does my order apply for free shipping?
Orders above €60 will apply for free shipping!
How much does shipping cost?
Shipping on orders over €60 is always free.
For local shipping rates, check out our shipping policy.
What happens if my product gets lost in transit?
If your product happens to get lost during transit, please don't hesitate to contact our support team. Rest assured, we are committed to promptly addressing the situation and ensuring a swift resolution for you. Your satisfaction is our top priority, and we will work diligently to resolve any issues that may arise during shipping!
Warranties
What if I received a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item, please contact us. Your satisfaction remains our utmost priority and we’re happy to give you the best possible solution.
What if I want to return my order?
We offer a 30 day return policy, if you're within that time frame please reach out to customer support to initiate a return.
What kind of warranty does Favolt offer?
You have the right to return any product purchased from Favolt within 30 days of the delivery date. Even if you have used them! The product does need to be in its original packaging, and in the same condition as when you received it.
